Professionals only policy
We do not sell to the general public. If your order is not being shipped to a verified tattoo shop (we check!), you will need to provide proof of professional status in one of the following ways: An online portfolio within or linked from the shop you work at, Someone to vouch for you from the shop you work at, a state license if applicable, or a business license with your name on it. Please provide links in your order notes or call, email, or fax in the information. We are doing our part to keep people safe, to pay respect to hardworking, professional artists and to maintain the integrity of this industry. If we do not receive the required information within one week, your order will be cancelled and refunded.
Please note: Due to large amounts of fraud, if your billing and shipping addresses do not match (as is often the case when the order is being shipped to a professional tattoo shop, which is our policy), it may take additional time for us to verify the order. Any additional information you could provide at check out or via email would be very helpful (EX: 'I used my moms credit card' , hence the different names, or 'I will be traveling and doing a guest spot, hence the different states'). Please do not hesitate to contact us if there are any concerns with this.
We accept: Mastercard, Visa, American Express, Discover, Paypal, COD (Additional fees apply), money orders, and wire transfer. No checks accepted. (Contact us for wire transfer instructions).
All COD orders are by phone only and payable by money orders only. No COD to P.O. Boxes. Returned or refused will be subject to a handling and restocking fee, and future orders must be prepaid. COD fee determined by order size.
Critical Tattoo is committed to delivering the highest quality products undamaged.
If you have a problem with your order, please Contact us immediately.
We have a 14 day return policy (from the original invoice date) on unopened products. Shipping & COD fees are non-refundable. We do not accept returns on used or damaged items. To return product, you will need to call for authorization and instructions. Returns received without this will not be accepted. We are not responsible for returned packages damaged or lost during shipping – please purchase insurance.
We strive to process and ship all orders the same business day( Monday through Friday, excluding major Holiday’s) they are received as long as the order is received by 11:00 AM PST. After 11AM PST, they will ship the following business day, so long as the item(s) are in stock. All packages are sent insured and tracking information will be emailed to you upon shipment. In addition, UPS will only deliver Monday- Friday excluding all major U.S. holidays and weekends.
International Shipping Policy
We pride ourselves on catering to an international clientele. We offer multiple shipping and payment options to make it as easy & affordable as possible for you. Our online shopping cart will calculate shipping costs for you - there is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please email and request a shipping quote. For currency conversion, visit www.xe.com
*Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (Import Fees).
When you place an order with us, you are agreeing to pay for the items purchased. You are assuming any and all liability for the use of our products. We will not be held liable for the misuse of our products, sale to a non-professional or by a person under the age of 18.
We run this site so that people like you can use it to shop for our products, information, and education. So go ahead and browse around all you like, but don't mess around with the copyright and other notices all over the site. They're there for good reason. Please don't think about distributing, modifying, transmitting, reusing, reposting, or doing anything else uncool with any part of the site. That includes using the text and images for public or commercial purposes unless we give you written permission.
If you visit our site, you're legally obligated to the terms and conditions listed herein and any other law or regulation that applies to the site, the Internet, or the World Wide Web.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing lists.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By Phone: 877.271.1446
We reserve the right to make changes to this policy.